Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it. We are committed to handling your personal and medical data with the utmost care and confidentiality.
We do not sell, rent, or share your personal or medical information with any third party for commercial purposes — ever. Your data is collected solely to provide you with the best possible diagnostic care.
Plasma Scientific Diagnostics ("we", "us", "our") is committed to protecting the privacy and confidentiality of all individuals who interact with us — whether as patients, website visitors, or business partners. This Privacy Policy explains:
This policy applies to all services provided by Plasma Scientific Diagnostics including our website at www.plasmascientific.in, our physical centre at 128/25 Hazra Road, Bhowanipur, Kolkata - 700026, home sample collection services, and all communications via WhatsApp, phone, and email.
By using our services, you consent to the collection and use of your information as described in this policy.
Plasma Scientific Diagnostics is a clinical diagnostic laboratory and testing centre based in Kolkata, West Bengal, India. For the purposes of this Privacy Policy, we are the data controller responsible for your personal and medical information.
We collect the following personal information when you book an appointment or use our services:
In the course of providing diagnostic services, we may collect:
When you visit our website, we may automatically collect:
We retain records of communications with us including WhatsApp messages, emails, and call logs for the purposes of service delivery and quality assurance.
We collect your information through the following channels:
We only collect information that is necessary and relevant to the services we provide. We do not collect excessive or irrelevant data.
We process your personal and medical information on the following legal grounds:
We do not sell, rent, or trade your personal or medical information to any third party.
7.1 Referring PhysiciansWith your consent, we may share your diagnostic reports with your referring doctor or healthcare provider for clinical follow-up.
7.2 Service ProvidersWe may share limited data with trusted third-party service providers who assist us in operating our business (such as IT support, cloud storage, or communication platforms). These providers are contractually bound to handle your data securely and confidentially.
7.3 Legal RequirementsWe may disclose your information if required by law, court order, or a lawful request from a government or regulatory authority in India.
7.4 Emergency SituationsIn a genuine medical emergency, we may share relevant information with emergency medical services or healthcare providers to protect your safety or the safety of others.
7.5 Business TransfersIn the unlikely event of a merger, acquisition, or transfer of our business, your data may be transferred to the acquiring entity. You will be notified of any such change. In all cases, we ensure that appropriate data protection safeguards are in place.
Your personal and medical data is stored on secure digital systems. Physical records, where maintained, are stored in locked, access-controlled facilities at our centre.
8.2 Security MeasuresWe implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, destruction, or disclosure. These include:
Reports delivered via WhatsApp or email are transmitted to the contact details you provide. We recommend that you keep your phone and email accounts secure with strong passwords and two-factor authentication.
8.4 LimitationsWhile we take every reasonable precaution, no digital system is completely immune to security breaches. In the event of a data breach that affects your rights, we will notify you promptly and take corrective action.
We retain your personal and medical data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. Our retention guidelines are as follows:
Upon expiry of the retention period, data is securely deleted or anonymised. You may request early deletion of your data subject to our legal retention obligations (see Section 10).
Under applicable Indian privacy laws and as a matter of our commitment to you, you have the following rights regarding your personal data:
10.1 Right to AccessYou have the right to request a copy of the personal and medical information we hold about you at any time.
10.2 Right to CorrectionYou have the right to request correction of any inaccurate or incomplete personal data we hold about you.
10.3 Right to DeletionYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
10.4 Right to Withdraw ConsentWhere our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
10.5 Right to ObjectYou have the right to object to processing of your personal data for purposes other than direct service delivery.
10.6 Right to Data PortabilityYou may request a copy of your data in a structured, commonly used, machine-readable format where technically feasible.
To exercise any of these rights, please contact us at care@plasmascientific.in or WhatsApp us at +91 98309 98797. We will respond to all requests within 30 days.
Cookies are small text files placed on your device when you visit our website. They help us understand how visitors use our site and improve your browsing experience.
11.2 Types of Cookies We UseYou can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
11.4 Third-Party TrackingOur website may use third-party tools such as Google Maps embeds or analytics platforms. These tools may set their own cookies subject to their respective privacy policies. We do not control third-party cookies.
Our services are available to patients of all ages, including minors. When booking a diagnostic test for a child (a person under 18 years of age), a parent or legal guardian must:
We do not knowingly collect personal data directly from children without parental consent. If you believe we have inadvertently collected information from a child without appropriate consent, please contact us immediately and we will take corrective action.
Our website may contain links to third-party websites or services including Google Maps, WhatsApp, and payment platforms. These third-party services operate under their own privacy policies, which we do not control.
We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you interact with through our website.
We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. Updated versions will be posted on our website with a revised "Last Updated" date.
We encourage you to review this policy periodically. For significant changes that materially affect your rights or how we use your data, we will make reasonable efforts to notify you via WhatsApp or email where we hold your contact details.
Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team:
We are committed to addressing all privacy-related concerns promptly and transparently.